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Submit a Claim Medical Provider Direct Billing Form Complaints Reach us Call 800 70 292 Sun - Thur : 8am - 8pm Sat: 8am - 5pm, Friday - closed Contact us AXA Branches If for any reason AXA requires further information to process your claim, simply enter your claim reference number and reupload the information to ensure the claim is processed as quickly as possible. It’s best to have all the information about what happened to hand about your claim, before you get in touch with us. Email : porta@axa.com.hk Remarks: If you disagree with our claim decision, you may submit an appeal to us within 90 days from the notice date of our Claim Settlement Advice or Notification of Claim Decision. Registering is easy - you'll just need your membership number which will be in the format of either 1234567A or INTL7654321. Talk to someone in your local branch. Remember, even if your friend is allowed to drive your car under the DOC (driving other cars) cover on their own insurance policy, this only covers third party claims, and would not normally cover any damage they cause to your car. If you choose one of our approved repairers, subject to availability, your car will be collected within 24 hours to start repairs, and repairs come with a lifetime guarantee. Do you want to initiate a claim on your…. We paid over 99% of customers’ car insurance claims in the last year1. When you call us, we’ll quickly get your claim recorded, depending on the scale of the damage. If you are leaving an AXA Health private medical insurance scheme provided by your employer, please call 0800 032 1965 (lines are open 8am to 7pm weekdays and 9am to 1pm Saturdays) Claims You can contact Customer Service and start a claim by accessing Member Online and visiting the secure Inbox. AXA in the Gulf AXA, one of the largest global insurers, is a worldwide leader in Insurance and Asset Management with a purpose of empowering people to live better lives. Can I choose when I have my car repaired? Start a free trial now to save yourself time and money! Which product are you contacting us about? Discover section . To make a claim for repair or replacement of chipped, cracked or broken glass, complete this online booking form with Autoglass. Supporting you during COVID-19. When you take out your car insurance policy, always remember to disclose any motoring convictions or past insurance claims you may have made to the best of your ability. AXA Business Insurance is designed to keep your business running, whatever lies ahead. AXA Business Insurance is designed to keep your business running, whatever lies ahead. Remarks: If you disagree with our claim decision, you may submit an appeal to us within 90 days from the notice date of our Claim Settlement Advice or Notification of Claim Decision. Contact for InternationalExclusive Telephone: (852) 2867 8686 Email: healthcare@axa.com.hk. It’ll speed things up if you have all the relevant details to hand. Check out our ultimate car maintenance checklist to find out how to keep your car running smoothly. Lines are open 24 hours a day, 7 days a week. Canada. Our team is working to maintain normal customer service. Our UK-based team is ready to help if you need to make a claim. In the Gulf region, AXA has been present for more than 68 years, offering a wide range of insurance products and services for corporate, SME and individual customers. Whether or not you’re making a claim you can simply log in to Member Online to get started. We use cookies and analysis tools to improve your user experience, to personalize advertising by AXA and our advertising partner companies, and to provide social media functions. If you have an accident while you are under the influence of drugs or alcohol, your insurance will not be valid. Manage your plan, make a claim or ask us a question quickly and securely, 24/7. Box 45, Kingdom of Bahrain or AXA Insurance PO BOX 21044, 11475 Riyadh, Kingdom of Saudi Arabia or AXA Insurance, PO Box 15319, Doha, State of Qatar. Emma by AXA has been launching in phases since May 2019, providing a comprehensive range of insurance and healthy living services, with four key features: Symptom Checker — An AI-powered chat functionality that integrates the U.S. top medical group Mayo Clinic’s algorithms. You no longer need to come to the AXA office to report a claim. Unfortunately you cannot change your cookie settings via our Cookie Preference Center if you use Internet Explorer 11. On the lookout for your next car? Contact AXA Assistance USA: General Inquiries for Travel Assistance, Healthcare and Network info@axa-assistance.us (312) 935.3500 ; To purchase a Travel Insurance Plan. Or if you’ve got questions on how coronavirus might affect your cover, you can check out our FAQs. Protect your van, no matter whether you use it for work, deliveries or family trips. The last thing you want after an accident is the stress of trying to find out what you need to do. Please let us know immediately if you move house, sell your car, receive a non-motoring conviction, or change the use of your vehicle from what it states on your certificate of motor insurance. After you submit your claim, you’ll receive an AXA confirmation email with your claim number, claim adjuster’s contact information and a list of additional documents you may need in order for AXA to process your claim. We also understand that a fast decision is important for you. AXA Hong Kong, Download Library, Claim forms, Product Brochure To make a claim for repair or replacement of chipped, cracked or broken glass, complete this online booking form with Autoglass. Axa Dental Insurance. Whether you're making a claim, or worried about a situation that could lead to a claim, it’s important to know what is and isn’t covered. What’s more, when your car’s looked after by our approved repairers, we offer free collection and delivery, and will even valet your car inside and out before it’s returned to you – repaired and ready to go. How reassuring is that! Box 211547 Dallas, TX 75211. HealthUnlocked helps people with similar health backgrounds share their experiences, connect to useful groups and organisations, and support each other. Email: employee.benefits@axa.com.hk. Find out how. Simply download the Virtual Doctor from AXA app on iOS or Android app store, or visit globalcareondemand.com/expats, or call 24/7 on +44 (0) 203 4995 487* to arrange a call back. Call charges from outside the UK may vary. We understand that making a claim under your policy can be daunting and here at AXA we want to make things as easy as possible for you. Not doing so can result in your policy being cancelled. But don’t worry if you don’t, we can still get your claim underway, and we’ll give you all the support you need to help make it all as stress free as possible. We don’t stand still, because your life doesn’t. AXA PARTNERS CREDIT & LIFESTYLE PROTECTION. Fill out, securely sign, print or email your PB40917 Dental Claim Form (5444) - AXA PPP healthcare instantly with SignNow. You can get in touch with AXA online, over the phone or in a branch. We remind you that our online services will help us to process your claim quicker. If your personal car policy was purchased with AXA directly, call us on 0330 024 1305. Remember to consider the above if you are driving someone else’s car. 2 Subject to availability. Will I be provided with a courtesy vehicle? Our UK-based team is here to give you expert care, whether registering a car insurance claim quickly and efficiently, keeping you up-to-date with everything going on, or organising our nationwide repairer network to take care of your car. Always make sure your vehicle is properly secured. You might want to think about checking the car’s history before you part with your cash. If you would like to change your settings, please use an up-to-date browser. Individual Insurance Plan. If you have taken out our courtesy car upgrade, we’ll ensure the car you get is a similar size to your own. No, as we insist that our approved network repairs vehicles in line with manufacturer and Thatcham Research Centre guidelines. Riyadh 12622 – 3756 P.O Box 753, Riyadh, 11421 Saudi Arabia, Tel: 8001160020 Tel: 1800 880 4888 (Within Singapore) / +65 6880 4888 (International) AXA Customer Centre is located at: #01-21/22 (You can check parking information here) Operating Hours: 9:00am – 5:30pm (Monday – … AXA can ensure your peace of mind, no matter where in the world you travel. Our phone lines are still busy, but you can access and manage your policy 24/7 in your online account. Data protection / Cookie Policy. Anyone will tell you that if you have to make an insurance claim, it can be a very stressful time, especially when your life’s already busy. 3 door 1 litre manual car provided whilst your car is being repaired by our approved repairer, or max 14 days for theft or total loss. If you have further questions, we are happy to help on 0800 809 809. *Lines open: Monday to Friday, 8am to 6pm. claims.contact@axaxl.com. And we get that, that’s why we’re committed to making the claims experience as clear and as smooth as possible for you. If for any reason, AXA requires further information to process your claim, we’ll notify you and then you can resubmit the information online to ensure the claim is processed as quickly as possible. At AXA, we understand that no-one wants to make a claim on their car insurance. Download and print a copy of our accident guide to keep in your car. Making a public liability insurance claim, Channel Islands and Isle of Man Health Insurance, Have a question? Making a travel insurance claim Commercial Lines Giving you the tools you need so you can work more efficiently, offer more choice and be more competitive. But with our professional support, we can help make a difficult time feel a lot easier, at the time you need it most, our claims specialists will be there to help you every step of the way. Before anyone else drives your car, you should have checked that they are legally covered to drive (full driving licence, no legal reasons preventing them from driving) and have the appropriate insurance to cover them in case an accident were to occur. Once your policy comes to an end, please contact us via live chat or call us on 0330 159 1509* and we’ll send it to you. This will allow us time to make any liability investigation pending receipt of an injury claim, prior to the commencement of the 15 business days whereupon we need … With AXA Landlord Insurance, we make protecting property simple. Car insurance claims from outside the UK - +44 (0)1217 520 685, Breakdown assistance in Europe - +44 1737 815 375. This website does not belong to, nor is it operated by AXA Insurance dac. Just notify us of your claim online. 1-877-720-8844 (from inside the U.S.) or 1-610-968-2600 (from outside the U.S.) To mail documents on an existing claim: AXA XL Claims P.O. As an AXA Health member, you can access the world’s largest social network for health. Email: healthcare@axa.com.hk For PortaProtection. travelplan@axa-assistance.us ; Collect (312) 935.1718; 8am-7pm Central Time, Monday - Friday; Visit us anytime at www.axatravelinsurance.com for quotes and to purchase a plan. The most secure digital platform to get legally binding, electronically signed documents in just a few seconds. Click on the corresponding symbol and complete the claims notice. Here are some of the most common situations where a claim might not be paid. How to report a claim? Every claim is different. AXA, we’re restless for a reason. Alternatively, you can call us on 1890 24 7 365. Once we’ve got everything sorted out for you, we’ll send you a short survey asking you how you found the process—we’d love your feedback! You are using an outdated browser. Telephone : (852) 2519 1281. 800 AXA (292) Careers ; CONTACT US ; AXA Branches ; Medical Provider ; UAE. Take a look at our top FAQs for car claims, Find out the most common situations why a claim may not be paid, complete this online booking form with Autoglass, More frequently asked questions about car insurance claims. So, to make things easier for you, follow these three steps to get help with your claim. You can file a claim using a simple AXA online claims form located in the help section of the partner Uber app. If this service isn’t required, please call us during office hours. Car insurance claims from outside the UK -. We also won’t be able to help you with any problems you might have with the repairs. Please call your dedicated claim handler, their phone number is noted on the "Next Step" letter posted to you after the claim was registered. We’ll do our best to ensure a smooth and quick turn-around to get you back on the road as soon as possible. Contact AXA @ 03-21708282 or email claims@axa.com.my to give immediate notification of your claim Personal-Accident-Claim (PDF- 330KB) Personal-Accident-DPP-&-Motorcyclist-PA-Claim-Form (PDF- … Whether you need to make a claim or you’ve just got a question, we want to direct you to the department that can help you. Will the repair invalidate my manufacturer’s warranty? We will record details of the incident and advise you of the next steps. By email: Send the completed claim form(s) with all supporting document(s) to ec.claims@axa.com.hk; By post: Mail the completed claim form(s) with all supporting document(s) to 5/F, AXA Southside, 38 Wong Chuk Hang Road, Wong Chuk Hang, Hong Kong We offer a lifetime guarantee on repairs3 from our network of approved repairer specialists following a car insurance claim. SmartCare / PortaProtection. Yes, if your car is repaired by one of our approved repairers, you’ll be given a small courtesy car. Available for PC, iOS and Android. Contact AXA Talk to us today. For legal advice or to make a claim, call 0330 024 1278. There may be optical and technical problems. And, as an added benefit of using an approved repairer, you’ll get a courtesy car2, so, you can simply swap your keys and be on your way. However, if you choose to use your own repairer, you wouldn’t get a courtesy car from us, and any car provided by your repairer would have to be insured by you. Click here for details. A change in circumstances could affect your premiums, both positively and negatively. Manage and track your claim any time, anywhere! To remove any risk to yourself, you can add relatives and/or friends to your policy as named drivers. Repairers are not open on weekends, so, it can take up to two days before you get a courtesy car if your accident happens on a Friday night. Terms, conditions, exclusions and limitations apply. Yes, but to ensure your repairs are carried out to the vehicle manufacturer’s specifications and guaranteed, for your own convenience we would recommend you use one of our approved repairers. AXA Cooperative Insurance Company is a Saudi Joint Stock Company with a paid up capital of SR. 500,000,000 8641 Nasr Ibn Sayyar– Al Wizarat Dist. We're sharing these to help you understand why this is, and help ensure that this does not happen to you. Yes, but if your vehicle is immobile or unroadworthy, our approved repairer will collect your vehicle within 24 hours, subject to availability, and supply a courtesy vehicle. Send this claim form together with supporting material to Medical Department, AXA Insurance, PO BOX 32505, Dubai, UAE or AXA Insurance, P.O. If you have any questions on Employee Benefits, please do not hesitate to contact our customer service representatives at (852) 2519 1166 for more information. The big challenge for you and AXA is to ensure that a claim is reported as early as possible. A comprehensive guide of things to look for when buying a used car, so you can rest assured that you're getting a good deal. Don’t leave your keys in the car or leave your car unlocked while you are not in it. Managing and tracking your claim could not be easier. Loss events can vary greatly. 1 Data relates to personal Motor insurance claims for policies underwritten by AXA Insurance UK plc from April 2019 to March 2020 inclusive. 3. You simply have to call the AXA Motor Claims toll free number 800 116 4845 to open your claim. This is particularly important if they’ll be driving your vehicle on a regular basis. Choose from the options below. Pillar 2 – occupational benefits insurance, Swisscom Mobile phone and tablet insurance, Late submission of loss/damage information, Payment deferral and payment in installments, Parking disc / European accident statement. So, to make things easier for you, follow these three steps to get help with your claim. Corporate customers can file their claims here. Where possible, we will prioritise your claim to ensure that you are back on the road as soon as possible. We can only issue your no claims discount once your policy has expired. By using our website with this browser, you consent to the use of cookies. Excludes bank holidays. Yes, we provide a lifetime guarantee when you use our approved repairers, for as long as you own the vehicle. What is professional indemnity insurance? Track your claim online Call 1890 24 7 365 Health, care workers and emergency services workers Please let us know if you are health worker, provide care for others or are an emergency service worker. Healthcare plans that are designed to suit a range of different needs, whether for yourself, your family or the health of your employees. AXA travel insurance covers the cost of medical emergencies, trip cancellation, lost baggage and provides many other benefits which leave you free to relax and enjoy your vacation. Click here for details. If you have added Legal expenses as a cover option to your Home Smart or Home Sure policy, you can claim up to £50,000 to help with legal costs and expenses. Business insurance. You can let us know at renewal if you changed jobs, or you or any named driver has received a motoring conviction. Alternatively, you can call 0330 024 1306. Bahrain; Oman; Qatar Windscreen claim. AXA car insurance gives you much more than peace of mind. Please note: if calling us about an accident outside of our working hours, we’re only able to provide emergency assistance for the recovery of your vehicle if it’s undriveable. It goes without saying that, if you are under the influence of drugs or alcohol, DON’T get behind the wheel of a car. If you have further questions, we are happy to help on 0800 809 809. Loss events can vary greatly. Thank you for visiting AXA Online Claims. Got comprehensive car insurance with AXA directly? Call costs may vary depending on your service provider. Alternatively, you can call 0330 024 1306. To see just what you’re covered for, log into your AXA account using the button below and check your policy documents. Call costs may vary depending on your service provider Over the festive period we're here to take your call: Got comprehensive car insurance with AXA directly?

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